However you can also get the software as a hosted service where you get support from the team, with SSL, upgrades and maintenance included and you also benefit from daily backups of your information. OsTicket offers a free self hosted version of the software, where you are responsible for everything from download to installation and setup. OsTicket features have evolved over the years, each new version bringing improvements. It was built as an alternative to higher-cost and complex customer support systems and focuses on providing a simple to use user interface and a lot of functionality. The software is built using PHP as a programming language and uses a MysQL database to store information. OsTicket is a free open source support ticket system used around the world by businesses to help with their customer support efforts.
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